FAQ

Frequently Asked Questions

Shipping & Delivery

How long does delivery take?
Orders within Nairobi are delivered in 1–3 business days. Other Kenya regions take 3–5 business days. East Africa (Uganda, Tanzania, Rwanda) takes 5–10 business days.

How much does shipping cost?
Shipping rates are calculated at checkout based on your location.

Do you offer free shipping?
Yes! Free shipping on orders above KES 5,000.

Returns & Exchanges

What is your return policy?
We accept returns within 7 days of delivery for unopened, unused products in original packaging.

How do I initiate a return?
Contact us via the My Inquiry section in your account or email us directly.

Product Authenticity

Are your products authentic?
Yes, all products on Koreanbeauty.ke are 100% authentic, sourced directly from Korean brands and authorized distributors.

Order Tracking

How do I track my order?
Once your order ships, you'll receive a tracking number via email/SMS. You can also check your Order History in your account.

Payment Methods

What payment methods do you accept?
We accept M-Pesa, credit/debit cards, and other methods available at checkout.