Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about our products, ordering, and delivery.
Product Questions
Are your products authentic?
Yes! All our products are 100% authentic and sourced directly from authorized Korean distributors. We guarantee the authenticity of every item we sell.
How do I know which products are right for my skin type?
Each product page includes detailed descriptions and skin type recommendations. You can also contact us via WhatsApp for personalized recommendations based on your skin concerns.
Are the products suitable for African skin?
Absolutely! Korean beauty products are formulated to work on all skin types and tones. Many of our customers with melanin-rich skin love the results.
What is the expiry date of the products?
All products have at least 12 months before expiry. We regularly update our inventory to ensure freshness.
Ordering & Payment
What payment methods do you accept?
We accept M-Pesa, credit/debit cards, and other secure payment methods available at checkout.
Can I modify or cancel my order?
Yes, but only before the order is shipped. Contact us immediately via WhatsApp if you need to make changes.
Do you offer discounts or promotions?
Yes! Follow us on social media and subscribe to our newsletter to stay updated on special offers and promotions.
Shipping & Delivery
How long does delivery take?
Nairobi: 1-3 business days
Major cities: 3-5 business days
Remote areas: 5-7 business days
Do you offer free shipping?
Yes! Orders over KES 5,000 qualify for free shipping across Kenya.
Can I track my order?
Yes! You'll receive a tracking number via email or WhatsApp once your order is shipped.
What if I'm not home when delivery arrives?
Our delivery partner will contact you to arrange a convenient delivery time or location.
Returns & Refunds
Can I return a product?
Yes, unopened products can be returned within 7 days of delivery. See our Return & Refund Policy for full details.
What if I receive a damaged product?
Contact us within 48 hours with photos of the damage. We'll arrange a replacement or full refund immediately.
Still Have Questions?
We're here to help!
WhatsApp: +254116155564
Email: support@koreanbeauty.ke
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM EAT